Heron Copier - Issues with Dashboard Router – Incident details

Dashboard Router experiencing degraded performance

Issues with Dashboard Router

Monitoring
Degraded performance
Started 4 days ago

Affected

Backend

Degraded performance from 8:25 AM to 12:00 AM

Dashboard Router

Degraded performance from 8:25 AM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    The dashboard router was down, which affected the account statuses for all instances. Although this issue does not impact copying operations, users will see disconnected statuses on their instances. We have implemented a fix and are currently monitoring the results.