Heron Copier - License Server is down – Incident details

All systems operational

License Server is down

Resolved
Partial outage 30 %
Started 12 months agoLasted 28 minutes

Affected

Backend

Partial outage from 8:02 PM to 8:05 PM, Degraded performance from 8:05 PM to 8:31 PM

License Server

Partial outage from 8:02 PM to 8:05 PM, Degraded performance from 8:05 PM to 8:31 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    Our license server is down. While this does not affect copying operaetions, some license keys would not be able to validated properly. We are continuing to work on a fix for this incident.