Heron Copier - Notice history

Dashboard Router experiencing degraded performance

Notice history

Aug 2025

Issues with Dashboard Router
  • Monitoring
    Monitoring

    The dashboard router was down, which affected the account statuses for all instances. Although this issue does not impact copying operations, users will see disconnected statuses on their instances. We have implemented a fix and are currently monitoring the results.

Cluster Maintenance
  • Completed
    August 09, 2025 at 9:00 AM
    Completed
    August 09, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    August 09, 2025 at 5:00 AM
    In progress
    August 09, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    August 09, 2025 at 5:00 AM
    Planned
    August 09, 2025 at 5:00 AM

    We are planning for a scheduled maintenance during that time. Connected trading accounts won't be affected, but the existing instances may not appear in the dashboard while the maintenance is ongoing.

AI Assistant RAG Framework is down
  • Resolved
    Resolved
    AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring.
  • Investigating
    Investigating
    AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring.

Jul 2025

Homepage is down
  • Resolved
    Resolved

    This incident has been resolved. It has no impact to the copying operations across all connected accounts.

  • Investigating
    Investigating
    Homepage is down at the moment. This incident was automatically created by Instatus monitoring.
Dashboard is down
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    is down at the moment. This incident was automatically created by Instatus monitoring.
Homepage is down
  • Resolved
    Resolved

    This incident has been resolved. It has no impact to the copying operations across all connected accounts.

  • Investigating
    Investigating
    Homepage is down at the moment. This incident was automatically created by Instatus monitoring.

Jun 2025

No notices reported this month

Jun 2025 to Aug 2025

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