tag:status.heroncopier.com,2005:/history Heron Copier Status - Incident history 2026-04-14T19:53:46.546+00:00 Heron Copier tag:status.heroncopier.com,2005:Incident/cmnz1hq2b0ho0upwlrz1a6tij 2026-04-14T19:53:46.546+00:00 2026-04-14T19:53:47.754+00:00 Homepage is back up Type: Incident

Affected Components: Homepage

Apr 14, 19:53:47 GMT+0
Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..

Apr 14, 20:24:11 GMT+0
Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmnnrz6b608hwjomadf36qrl5 2026-04-06T22:41:56.657+00:00 2026-04-06T22:41:56.876+00:00 Homepage is back up Type: Incident

Affected Components: Homepage

Apr 6, 22:41:56 GMT+0
Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..

Apr 6, 22:46:41 GMT+0
Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmnezr4c902mw1145sujsm7ag 2026-03-31T19:09:42.201+00:00 2026-04-01T04:59:59.726+00:00 Homepage is back up Type: Incident

Affected Components: Homepage

Apr 1, 04:59:59 GMT+0
Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring..

Apr 1, 05:53:07 GMT+0
Postmortem - **Post-Mortem: Backend Incident** Earlier, we ran into an issue with our **mailing system** that caused some backend instability on our side. We are sorry for the disruption and for any confusion this may have caused. **What happened** The mailing system started failing, and part of our backend was still too tightly connected to it. Because of that, the backend reacted badly and restarted more than it should have. **User impact** \- Some **email notifications** were delayed or not sent \- There may have been short periods of instability on some backend-related features, **including license validation** \- **Copying operations for existing instances were not affected** **Root cause** This was a **mailing-system** issue, not an issue with the trade copying engine itself. The main problem was that the mailing system was still connected too closely to other backend processes. **What we changed** \- We fixed the failure path that was causing the backend instability \- We **decoupled the mailing system** from the rest of the platform \- We added extra protection so if the mailing system fails again, it should stay **isolated** and **not affect anything else** **Current status** The fix has been applied and we are monitoring things closely. **Bottom line** This incident was limited to the **mailing side** of the platform. **Existing copy operations continued running normally**, and we’ve now isolated the mailing system so the same kind of issue should not cause wider disruption next time..

Mar 31, 19:09:44 GMT+0
Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Maintenance/cmn7vca5h0ak4n1oddash3fx8 2026-03-28T07:00:00.000+00:00 2026-03-28T07:00:00.000+00:00 Scheduled maintenance for our cloud infrastructure Type: Maintenance

Duration: 8 hours

Affected Components: Cluster Manager, Dashboard, Dashboard Router, , Logging Service, Backend →

Mar 28, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Running instances won't be affected, but new instances may not be able to be provisioned during that time..

Mar 28, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 28, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.heroncopier.com,2005:Incident/cmn88q35q00dep6jb5p7gvvz5 2026-03-27T01:46:27.325+00:00 2026-03-27T01:46:27.533+00:00 Homepage is back up Type: Incident

Affected Components: Homepage

Mar 27, 01:46:27 GMT+0
Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 27, 01:51:11 GMT+0
Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmn4rewff00lfi7bj8uc4dadn 2026-03-24T15:18:33.386+00:00 2026-03-24T15:18:34.601+00:00 Homepage is back up Type: Incident

Affected Components: Homepage

Mar 24, 15:18:34 GMT+0
Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 24, 15:34:06 GMT+0
Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmmvlh7b106d2558g3q8maws4 2026-03-18T05:22:27.149+00:00 2026-03-18T05:22:27.149+00:00 Issues with dashboard Type: Incident

Duration: 13 minutes

Affected Components: Cluster Manager, Dashboard, Dashboard Router, Documentation Site, Homepage, License Server, AI Assistant RAG Framework, Logging Service

Mar 18, 05:22:27 GMT+0
Investigating - We are currently investigating this incident..

Mar 18, 05:26:38 GMT+0
Identified - We are continuing to work on a fix for this incident. This affects visibility of the accounts, but doesn't actually affect actual trading operations..

Mar 18, 05:35:14 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heroncopier.com,2005:Incident/cmmnae6xi064moys04x1bmndh 2026-03-12T09:50:01.599+00:00 2026-03-12T09:50:01.599+00:00 Issues with TradeLocker Streams API connectivity Type: Incident

Duration: 7 hours and 44 minutes

Affected Components: , Backend →

Mar 12, 09:50:01 GMT+0
Investigating - We are noticing dropped connections in some TradeLocker master instances. We are currently investigating this issue. This issue is isolated to TradeLocker instances; other platforms are not affected..

Mar 12, 14:54:04 GMT+0
Identified - **The situation is improving and we are closely monitoring it.**.

Mar 12, 17:34:15 GMT+0
Resolved - This incident has been resolved. If your instances are still affected, please let us know so we can reach out to you to inspect your setup..

]]> tag:status.heroncopier.com,2005:Incident/cmmbx00rk00owyvcnyy08mlty 2026-03-04T10:49:37.759+00:00 2026-03-04T10:49:38.004+00:00 AI Assistant RAG Framework is back up Type: Incident

Affected Components: AI Assistant RAG Framework

Mar 4, 10:49:38 GMT+0
Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 4, 10:50:55 GMT+0
Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmmb2ymr800ftoaj4cqq7y080 2026-03-03T20:48:44.467+00:00 2026-03-03T20:48:47.134+00:00 Dashboard is back up Type: Incident

Affected Components: Dashboard

Mar 3, 20:48:47 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 3, 20:49:31 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmm8u2h5400ezb8as0olpsc6u 2026-03-02T07:04:14.919+00:00 2026-03-02T07:04:15.080+00:00 Dashboard Router is back up Type: Incident

Affected Components: Dashboard Router

Mar 2, 07:04:15 GMT+0
Investigating - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 2, 07:05:51 GMT+0
Resolved - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmm87on6k001f7tx55xqg3ftp 2026-03-01T20:37:38.010+00:00 2026-03-01T20:37:39.220+00:00 Homepage is back up Type: Incident

Affected Components: Homepage

Mar 1, 20:37:39 GMT+0
Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 1, 20:42:26 GMT+0
Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmm87k3u9001ymk5jtmuoxe80 2026-03-01T20:34:06.321+00:00 2026-03-01T20:34:07.547+00:00 Dashboard is back up Type: Incident

Affected Components: Dashboard

Mar 1, 20:34:07 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 1, 20:35:01 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmm87dwfc000lfcbqb2foqxu6 2026-03-01T20:29:16.775+00:00 2026-03-01T20:29:16.953+00:00 Dashboard Router is back up Type: Incident

Affected Components: Dashboard Router

Mar 1, 20:29:16 GMT+0
Investigating - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 1, 20:29:59 GMT+0
Resolved - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmm7tycdd005xfjcyih7pvx4j 2026-03-01T14:13:15.936+00:00 2026-03-01T14:13:18.640+00:00 Dashboard is back up Type: Incident

Affected Components: Dashboard

Mar 1, 14:13:18 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

Mar 1, 14:14:04 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmlxtx25500c6ytlmif6parmm 2026-02-22T14:14:34.264+00:00 2026-02-22T14:15:39.136+00:00 Dashboard is down Type: Incident

Affected Components: Dashboard

Feb 22, 14:15:39 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

Feb 22, 14:14:36 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmlvwct7s007rojiq3end54tq 2026-02-21T05:47:16.071+00:00 2026-02-21T05:47:16.274+00:00 Dashboard is down Type: Incident

Affected Components: Dashboard

Feb 21, 05:47:16 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 21, 05:48:04 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmlvw2mz700a611qd1itr3tmr 2026-02-21T05:39:21.426+00:00 2026-02-21T05:39:23.899+00:00 Homepage is down Type: Incident

Affected Components: Homepage

Feb 21, 05:39:23 GMT+0
Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 21, 05:44:16 GMT+0
Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmlvw29rd009fsexuoi0e48m1 2026-02-21T05:39:04.296+00:00 2026-02-21T05:39:06.881+00:00 Dashboard is down Type: Incident

Affected Components: Dashboard

Feb 21, 05:39:06 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 21, 05:40:22 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmlvvvn6m006w2d5dwjb1bkya 2026-02-21T05:33:55.101+00:00 2026-02-21T05:33:55.300+00:00 Dashboard is down Type: Incident

Affected Components: Dashboard

Feb 21, 05:33:55 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 21, 05:34:57 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmltvnh84004srxnzp2ht5bxz 2026-02-19T19:52:01.779+00:00 2026-02-19T19:52:04.481+00:00 Logging Service is down Type: Incident

Affected Components: Logging Service

Feb 19, 19:52:04 GMT+0
Investigating - Logging Service is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 19, 19:52:52 GMT+0
Resolved - Logging Service is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmltlhjbv00aak15ly92q1mz7 2026-02-19T15:07:28.410+00:00 2026-02-19T15:07:28.611+00:00 Dashboard is down Type: Incident

Affected Components: Dashboard

Feb 19, 15:07:28 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 19, 15:08:29 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmltkpst2008opxgggkpr71y1 2026-02-19T14:45:54.324+00:00 2026-02-19T14:45:56.959+00:00 Dashboard is down Type: Incident

Affected Components: Dashboard

Feb 19, 14:45:56 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 19, 14:46:52 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmls3844400lq5av8mdu7j8t8 2026-02-18T13:48:29.522+00:00 2026-02-18T13:48:30.741+00:00 AI Assistant RAG Framework is down Type: Incident

Affected Components: AI Assistant RAG Framework

Feb 18, 13:48:30 GMT+0
Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 18, 13:49:22 GMT+0
Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmls35lc500p93o8np7urg9qy 2026-02-18T13:46:31.877+00:00 2026-02-18T13:46:32.110+00:00 Dashboard is down Type: Incident

Affected Components: Dashboard

Feb 18, 13:46:32 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 18, 13:47:46 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmlrue8dy00hph39ycs9ly44o 2026-02-18T09:41:18.453+00:00 2026-02-18T09:41:19.786+00:00 AI Assistant RAG Framework is down Type: Incident

Affected Components: AI Assistant RAG Framework

Feb 18, 09:41:19 GMT+0
Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..

Feb 18, 09:45:21 GMT+0
Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Maintenance/cmkjse1zn00ks7hjxtrfc947g 2026-01-18T13:00:00.000+00:00 2026-01-18T13:00:00.000+00:00 Dashboard and cluster maintenance Type: Maintenance

Duration: 3 hours and 43 minutes

Affected Components: Dashboard, Cluster Manager, Dashboard Router, Documentation Site, Homepage, License Server, AI Assistant RAG Framework, Logging Service

Jan 18, 13:00:00 GMT+0
Identified - We are performing maintenance on the dashboard and our cloud infrastructure..

Jan 18, 16:42:44 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.heroncopier.com,2005:Maintenance/cme2f4atv003vigcjq08flhg4 2025-08-09T05:00:00.000+00:00 2025-08-09T05:00:01.000+00:00 Cluster Maintenance Type: Maintenance

Duration: 4 hours

Affected Components: Cluster Manager, Dashboard Router, Dashboard

Aug 9, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 9, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 9, 05:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Connected trading accounts won't be affected, but the existing instances may not appear in the dashboard while the maintenance is ongoing..

]]>