Heron Copier Status - Incident history https://status.heroncopier.com Heron Copier Tue, 14 Apr 2026 19:53:46 +0000 Homepage is back up Type: Incident Affected Components: Homepage Apr 14, 19:53:47 GMT+0 - Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring. Apr 14, 20:24:11 GMT+0 - Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>19:53:47</var> GMT+0</small><br><strong>Investigating</strong> - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>20:24:11</var> GMT+0</small><br><strong>Resolved</strong> - Homepage is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 14 Apr 2026 19:53:46 +0000 https://status.heroncopier.com/incident/cmnz1hq2b0ho0upwlrz1a6tij https://status.heroncopier.com/incident/cmnz1hq2b0ho0upwlrz1a6tij Homepage is back up Type: Incident Affected Components: Homepage Apr 6, 22:41:56 GMT+0 - Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring. Apr 6, 22:46:41 GMT+0 - Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>22:41:56</var> GMT+0</small><br><strong>Investigating</strong> - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>22:46:41</var> GMT+0</small><br><strong>Resolved</strong> - Homepage is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Mon, 6 Apr 2026 22:41:56 +0000 https://status.heroncopier.com/incident/cmnnrz6b608hwjomadf36qrl5 https://status.heroncopier.com/incident/cmnnrz6b608hwjomadf36qrl5 Homepage is back up Type: Incident Affected Components: Homepage Apr 1, 04:59:59 GMT+0 - Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring. Apr 1, 05:53:07 GMT+0 - Postmortem - **Post-Mortem: Backend Incident** Earlier, we ran into an issue with our **mailing system** that caused some backend instability on our side. We are sorry for the disruption and for any confusion this may have caused. **What happened** The mailing system started failing, and part of our backend was still too tightly connected to it. Because of that, the backend reacted badly and restarted more than it should have. **User impact** \- Some **email notifications** were delayed or not sent \- There may have been short periods of instability on some backend-related features, **including license validation** \- **Copying operations for existing instances were not affected** **Root cause** This was a **mailing-system** issue, not an issue with the trade copying engine itself. The main problem was that the mailing system was still connected too closely to other backend processes. **What we changed** \- We fixed the failure path that was causing the backend instability \- We **decoupled the mailing system** from the rest of the platform \- We added extra protection so if the mailing system fails again, it should stay **isolated** and **not affect anything else** **Current status** The fix has been applied and we are monitoring things closely. **Bottom line** This incident was limited to the **mailing side** of the platform. **Existing copy operations continued running normally**, and we’ve now isolated the mailing system so the same kind of issue should not cause wider disruption next time. Mar 31, 19:09:44 GMT+0 - Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>04:59:59</var> GMT+0</small><br><strong>Resolved</strong> - Homepage is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>05:53:07</var> GMT+0</small><br><strong>Postmortem</strong> - **Post-Mortem: Backend Incident** Earlier, we ran into an issue with our **mailing system** that caused some backend instability on our side. We are sorry for the disruption and for any confusion this may have caused. **What happened** The mailing system started failing, and part of our backend was still too tightly connected to it. Because of that, the backend reacted badly and restarted more than it should have. **User impact** \- Some **email notifications** were delayed or not sent \- There may have been short periods of instability on some backend-related features, **including license validation** \- **Copying operations for existing instances were not affected** **Root cause** This was a **mailing-system** issue, not an issue with the trade copying engine itself. The main problem was that the mailing system was still connected too closely to other backend processes. **What we changed** \- We fixed the failure path that was causing the backend instability \- We **decoupled the mailing system** from the rest of the platform \- We added extra protection so if the mailing system fails again, it should stay **isolated** and **not affect anything else** **Current status** The fix has been applied and we are monitoring things closely. **Bottom line** This incident was limited to the **mailing side** of the platform. **Existing copy operations continued running normally**, and we’ve now isolated the mailing system so the same kind of issue should not cause wider disruption next time..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>19:09:44</var> GMT+0</small><br><strong>Investigating</strong> - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> Tue, 31 Mar 2026 19:09:42 +0000 https://status.heroncopier.com/incident/cmnezr4c902mw1145sujsm7ag https://status.heroncopier.com/incident/cmnezr4c902mw1145sujsm7ag Scheduled maintenance for our cloud infrastructure Type: Maintenance Duration: 8 hours Affected Components: Cluster Manager, Dashboard, Dashboard Router, , Logging Service, Backend → Mar 28, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Running instances won't be affected, but new instances may not be able to be provisioned during that time. Mar 28, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 28, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Running instances won't be affected, but new instances may not be able to be provisioned during that time..</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 28 Mar 2026 07:00:00 +0000 https://status.heroncopier.com/maintenance/cmn7vca5h0ak4n1oddash3fx8 https://status.heroncopier.com/maintenance/cmn7vca5h0ak4n1oddash3fx8 Homepage is back up Type: Incident Affected Components: Homepage Mar 27, 01:46:27 GMT+0 - Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring. Mar 27, 01:51:11 GMT+0 - Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>01:46:27</var> GMT+0</small><br><strong>Investigating</strong> - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>01:51:11</var> GMT+0</small><br><strong>Resolved</strong> - Homepage is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Fri, 27 Mar 2026 01:46:27 +0000 https://status.heroncopier.com/incident/cmn88q35q00dep6jb5p7gvvz5 https://status.heroncopier.com/incident/cmn88q35q00dep6jb5p7gvvz5 Homepage is back up Type: Incident Affected Components: Homepage Mar 24, 15:18:34 GMT+0 - Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring. Mar 24, 15:34:06 GMT+0 - Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>15:18:34</var> GMT+0</small><br><strong>Investigating</strong> - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>15:34:06</var> GMT+0</small><br><strong>Resolved</strong> - Homepage is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 24 Mar 2026 15:18:33 +0000 https://status.heroncopier.com/incident/cmn4rewff00lfi7bj8uc4dadn https://status.heroncopier.com/incident/cmn4rewff00lfi7bj8uc4dadn Issues with dashboard Type: Incident Duration: 13 minutes Affected Components: Cluster Manager, Dashboard, Dashboard Router, Documentation Site, Homepage, License Server, AI Assistant RAG Framework, Logging Service Mar 18, 05:22:27 GMT+0 - Investigating - We are currently investigating this incident. Mar 18, 05:26:38 GMT+0 - Identified - We are continuing to work on a fix for this incident. This affects visibility of the accounts, but doesn't actually affect actual trading operations. Mar 18, 05:35:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 13 minutes

Affected Components: , , , , , , ,

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>05:22:27</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>05:26:38</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. This affects visibility of the accounts, but doesn't actually affect actual trading operations..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>05:35:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 18 Mar 2026 05:22:27 +0000 https://status.heroncopier.com/incident/cmmvlh7b106d2558g3q8maws4 https://status.heroncopier.com/incident/cmmvlh7b106d2558g3q8maws4 Issues with TradeLocker Streams API connectivity Type: Incident Duration: 7 hours and 44 minutes Affected Components: , Backend → Mar 12, 09:50:01 GMT+0 - Investigating - We are noticing dropped connections in some TradeLocker master instances. We are currently investigating this issue. This issue is isolated to TradeLocker instances; other platforms are not affected. Mar 12, 14:54:04 GMT+0 - Identified - **The situation is improving and we are closely monitoring it.** Mar 12, 17:34:15 GMT+0 - Resolved - This incident has been resolved. If your instances are still affected, please let us know so we can reach out to you to inspect your setup. Type: Incident

Duration: 7 hours and 44 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>09:50:01</var> GMT+0</small><br><strong>Investigating</strong> - We are noticing dropped connections in some TradeLocker master instances. We are currently investigating this issue. This issue is isolated to TradeLocker instances; other platforms are not affected..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>14:54:04</var> GMT+0</small><br><strong>Identified</strong> - **The situation is improving and we are closely monitoring it.**.</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>17:34:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. If your instances are still affected, please let us know so we can reach out to you to inspect your setup..</p> ]]> Thu, 12 Mar 2026 09:50:01 +0000 https://status.heroncopier.com/incident/cmmnae6xi064moys04x1bmndh https://status.heroncopier.com/incident/cmmnae6xi064moys04x1bmndh AI Assistant RAG Framework is back up Type: Incident Affected Components: AI Assistant RAG Framework Mar 4, 10:49:38 GMT+0 - Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring. Mar 4, 10:50:55 GMT+0 - Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:49:38</var> GMT+0</small><br><strong>Investigating</strong> - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:50:55</var> GMT+0</small><br><strong>Resolved</strong> - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 4 Mar 2026 10:49:37 +0000 https://status.heroncopier.com/incident/cmmbx00rk00owyvcnyy08mlty https://status.heroncopier.com/incident/cmmbx00rk00owyvcnyy08mlty Dashboard is back up Type: Incident Affected Components: Dashboard Mar 3, 20:48:47 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. Mar 3, 20:49:31 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>20:48:47</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>20:49:31</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 3 Mar 2026 20:48:44 +0000 https://status.heroncopier.com/incident/cmmb2ymr800ftoaj4cqq7y080 https://status.heroncopier.com/incident/cmmb2ymr800ftoaj4cqq7y080 Dashboard Router is back up Type: Incident Affected Components: Dashboard Router Mar 2, 07:04:15 GMT+0 - Investigating - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring. Mar 2, 07:05:51 GMT+0 - Resolved - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>07:04:15</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>07:05:51</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Mon, 2 Mar 2026 07:04:14 +0000 https://status.heroncopier.com/incident/cmm8u2h5400ezb8as0olpsc6u https://status.heroncopier.com/incident/cmm8u2h5400ezb8as0olpsc6u Homepage is back up Type: Incident Affected Components: Homepage Mar 1, 20:37:39 GMT+0 - Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring. Mar 1, 20:42:26 GMT+0 - Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:37:39</var> GMT+0</small><br><strong>Investigating</strong> - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:42:26</var> GMT+0</small><br><strong>Resolved</strong> - Homepage is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sun, 1 Mar 2026 20:37:38 +0000 https://status.heroncopier.com/incident/cmm87on6k001f7tx55xqg3ftp https://status.heroncopier.com/incident/cmm87on6k001f7tx55xqg3ftp Dashboard is back up Type: Incident Affected Components: Dashboard Mar 1, 20:34:07 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. Mar 1, 20:35:01 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:34:07</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:35:01</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sun, 1 Mar 2026 20:34:06 +0000 https://status.heroncopier.com/incident/cmm87k3u9001ymk5jtmuoxe80 https://status.heroncopier.com/incident/cmm87k3u9001ymk5jtmuoxe80 Dashboard Router is back up Type: Incident Affected Components: Dashboard Router Mar 1, 20:29:16 GMT+0 - Investigating - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring. Mar 1, 20:29:59 GMT+0 - Resolved - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:29:16</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:29:59</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sun, 1 Mar 2026 20:29:16 +0000 https://status.heroncopier.com/incident/cmm87dwfc000lfcbqb2foqxu6 https://status.heroncopier.com/incident/cmm87dwfc000lfcbqb2foqxu6 Dashboard is back up Type: Incident Affected Components: Dashboard Mar 1, 14:13:18 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. Mar 1, 14:14:04 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:13:18</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:14:04</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sun, 1 Mar 2026 14:13:15 +0000 https://status.heroncopier.com/incident/cmm7tycdd005xfjcyih7pvx4j https://status.heroncopier.com/incident/cmm7tycdd005xfjcyih7pvx4j Dashboard is down Type: Incident Affected Components: Dashboard Feb 22, 14:15:39 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Feb 22, 14:14:36 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>14:15:39</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>14:14:36</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> Sun, 22 Feb 2026 14:14:34 +0000 https://status.heroncopier.com/incident/cmlxtx25500c6ytlmif6parmm https://status.heroncopier.com/incident/cmlxtx25500c6ytlmif6parmm Dashboard is down Type: Incident Affected Components: Dashboard Feb 21, 05:47:16 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. Feb 21, 05:48:04 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>05:47:16</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>05:48:04</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sat, 21 Feb 2026 05:47:16 +0000 https://status.heroncopier.com/incident/cmlvwct7s007rojiq3end54tq https://status.heroncopier.com/incident/cmlvwct7s007rojiq3end54tq Homepage is down Type: Incident Affected Components: Homepage Feb 21, 05:39:23 GMT+0 - Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring. Feb 21, 05:44:16 GMT+0 - Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>05:39:23</var> GMT+0</small><br><strong>Investigating</strong> - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>05:44:16</var> GMT+0</small><br><strong>Resolved</strong> - Homepage is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sat, 21 Feb 2026 05:39:21 +0000 https://status.heroncopier.com/incident/cmlvw2mz700a611qd1itr3tmr https://status.heroncopier.com/incident/cmlvw2mz700a611qd1itr3tmr Dashboard is down Type: Incident Affected Components: Dashboard Feb 21, 05:39:06 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. Feb 21, 05:40:22 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>05:39:06</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>05:40:22</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sat, 21 Feb 2026 05:39:04 +0000 https://status.heroncopier.com/incident/cmlvw29rd009fsexuoi0e48m1 https://status.heroncopier.com/incident/cmlvw29rd009fsexuoi0e48m1 Dashboard is down Type: Incident Affected Components: Dashboard Feb 21, 05:33:55 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. Feb 21, 05:34:57 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>05:33:55</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>05:34:57</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sat, 21 Feb 2026 05:33:55 +0000 https://status.heroncopier.com/incident/cmlvvvn6m006w2d5dwjb1bkya https://status.heroncopier.com/incident/cmlvvvn6m006w2d5dwjb1bkya Logging Service is down Type: Incident Affected Components: Logging Service Feb 19, 19:52:04 GMT+0 - Investigating - Logging Service is down at the moment. This incident was automatically created by Instatus monitoring. Feb 19, 19:52:52 GMT+0 - Resolved - Logging Service is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>19:52:04</var> GMT+0</small><br><strong>Investigating</strong> - Logging Service is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>19:52:52</var> GMT+0</small><br><strong>Resolved</strong> - Logging Service is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 19 Feb 2026 19:52:01 +0000 https://status.heroncopier.com/incident/cmltvnh84004srxnzp2ht5bxz https://status.heroncopier.com/incident/cmltvnh84004srxnzp2ht5bxz Dashboard is down Type: Incident Affected Components: Dashboard Feb 19, 15:07:28 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. Feb 19, 15:08:29 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>15:07:28</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>15:08:29</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 19 Feb 2026 15:07:28 +0000 https://status.heroncopier.com/incident/cmltlhjbv00aak15ly92q1mz7 https://status.heroncopier.com/incident/cmltlhjbv00aak15ly92q1mz7 Dashboard is down Type: Incident Affected Components: Dashboard Feb 19, 14:45:56 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. Feb 19, 14:46:52 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>14:45:56</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>14:46:52</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 19 Feb 2026 14:45:54 +0000 https://status.heroncopier.com/incident/cmltkpst2008opxgggkpr71y1 https://status.heroncopier.com/incident/cmltkpst2008opxgggkpr71y1 AI Assistant RAG Framework is down Type: Incident Affected Components: AI Assistant RAG Framework Feb 18, 13:48:30 GMT+0 - Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring. Feb 18, 13:49:22 GMT+0 - Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>13:48:30</var> GMT+0</small><br><strong>Investigating</strong> - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>13:49:22</var> GMT+0</small><br><strong>Resolved</strong> - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 18 Feb 2026 13:48:29 +0000 https://status.heroncopier.com/incident/cmls3844400lq5av8mdu7j8t8 https://status.heroncopier.com/incident/cmls3844400lq5av8mdu7j8t8 Dashboard is down Type: Incident Affected Components: Dashboard Feb 18, 13:46:32 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. Feb 18, 13:47:46 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>13:46:32</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>13:47:46</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 18 Feb 2026 13:46:31 +0000 https://status.heroncopier.com/incident/cmls35lc500p93o8np7urg9qy https://status.heroncopier.com/incident/cmls35lc500p93o8np7urg9qy AI Assistant RAG Framework is down Type: Incident Affected Components: AI Assistant RAG Framework Feb 18, 09:41:19 GMT+0 - Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring. Feb 18, 09:45:21 GMT+0 - Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>09:41:19</var> GMT+0</small><br><strong>Investigating</strong> - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>09:45:21</var> GMT+0</small><br><strong>Resolved</strong> - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 18 Feb 2026 09:41:18 +0000 https://status.heroncopier.com/incident/cmlrue8dy00hph39ycs9ly44o https://status.heroncopier.com/incident/cmlrue8dy00hph39ycs9ly44o Dashboard and cluster maintenance Type: Maintenance Duration: 3 hours and 43 minutes Affected Components: Dashboard, Cluster Manager, Dashboard Router, Documentation Site, Homepage, License Server, AI Assistant RAG Framework, Logging Service Jan 18, 13:00:00 GMT+0 - Identified - We are performing maintenance on the dashboard and our cloud infrastructure. Jan 18, 16:42:44 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 hours and 43 minutes

Affected Components: , , , , , , ,

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance on the dashboard and our cloud infrastructure..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>16:42:44</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 18 Jan 2026 13:00:00 +0000 https://status.heroncopier.com/maintenance/cmkjse1zn00ks7hjxtrfc947g https://status.heroncopier.com/maintenance/cmkjse1zn00ks7hjxtrfc947g Cluster Maintenance Type: Maintenance Duration: 4 hours Affected Components: Cluster Manager, Dashboard Router, Dashboard Aug 9, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 9, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 9, 05:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Connected trading accounts won't be affected, but the existing instances may not appear in the dashboard while the maintenance is ongoing. Type: Maintenance

Duration: 4 hours

Affected Components: , ,

<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Connected trading accounts won't be affected, but the existing instances may not appear in the dashboard while the maintenance is ongoing..</p> ]]> Sat, 9 Aug 2025 05:00:00 +0000 https://status.heroncopier.com/maintenance/cme2f4atv003vigcjq08flhg4 https://status.heroncopier.com/maintenance/cme2f4atv003vigcjq08flhg4