tag:status.heroncopier.com,2005:/history Heron Copier Status - Incident history 2026-06-08T15:37:13.888+00:00 Heron Copier tag:status.heroncopier.com,2005:Incident/cmq5djnoh01limq15jjjpzwis 2026-06-08T15:37:13.888+00:00 2026-06-08T15:37:14.091+00:00 AI Assistant RAG Framework is back up Type: Incident

Affected Components: AI Assistant RAG Framework

Jun 8, 15:37:14 GMT+0
Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 8, 15:38:54 GMT+0
Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmq54ohq401rtn515be2wi5gf 2026-06-08T11:29:02.907+00:00 2026-06-08T11:29:03.134+00:00 Dashboard Router is back up Type: Incident

Affected Components: Dashboard Router

Jun 8, 11:29:03 GMT+0
Investigating - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 8, 11:30:28 GMT+0
Resolved - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmq4mchwb000ppj15mtbo6k8t 2026-06-08T02:55:50.169+00:00 2026-06-08T02:55:53.177+00:00 Homepage is back up Type: Incident

Affected Components: Homepage

Jun 8, 02:55:53 GMT+0
Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 8, 03:00:22 GMT+0
Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmq350nkp001js4158bhql8ua 2026-06-07T02:02:58.007+00:00 2026-06-07T02:03:01.022+00:00 Homepage is back up Type: Incident

Affected Components: Homepage

Jun 7, 02:03:01 GMT+0
Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 7, 02:07:30 GMT+0
Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmq2qa6s20069pn15pkzy81s2 2026-06-06T19:10:28.562+00:00 2026-06-06T19:10:29.106+00:00 Homepage is back up Type: Incident

Affected Components: Homepage

Jun 6, 19:10:29 GMT+0
Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 6, 19:15:16 GMT+0
Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmq2q9m9j007cmy15c3tehzrt 2026-06-06T19:10:01.973+00:00 2026-06-06T19:10:02.174+00:00 AI Assistant RAG Framework is back up Type: Incident

Affected Components: AI Assistant RAG Framework

Jun 6, 19:10:02 GMT+0
Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 6, 19:11:11 GMT+0
Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmq0r6yjp02g5o515rh0h65lj 2026-06-05T10:00:25.188+00:00 2026-06-05T10:00:25.389+00:00 Dashboard Router is back up Type: Incident

Affected Components: Dashboard Router

Jun 5, 10:00:25 GMT+0
Investigating - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 5, 10:01:29 GMT+0
Resolved - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmq0r2v5j01w2pp156r67ym4h 2026-06-05T09:57:14.166+00:00 2026-06-05T09:57:14.388+00:00 AI Assistant RAG Framework is back up Type: Incident

Affected Components: AI Assistant RAG Framework

Jun 5, 09:57:14 GMT+0
Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 5, 09:58:06 GMT+0
Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmpzuvuzo00eirr15v17hd0ln 2026-06-04T18:55:59.651+00:00 2026-06-04T18:56:00.915+00:00 Homepage is back up Type: Incident

Affected Components: Homepage

Jun 4, 18:56:00 GMT+0
Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 4, 19:05:55 GMT+0
Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmpztmldn005mpf152b14qvjz 2026-06-04T18:20:47.674+00:00 2026-06-04T18:20:50.702+00:00 Homepage is back up Type: Incident

Affected Components: Homepage

Jun 4, 18:20:50 GMT+0
Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 4, 18:30:41 GMT+0
Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmph0w9fd000kqp1524iywiac 2026-05-22T14:36:38.711+00:00 2026-05-22T14:36:39.925+00:00 Dashboard is back up Type: Incident

Affected Components: Dashboard

May 22, 14:36:39 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

May 22, 14:38:08 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmph0w34t0007qv15faxtwzc3 2026-05-22T14:36:30.555+00:00 2026-05-22T14:36:31.789+00:00 Dashboard Router is back up Type: Incident

Affected Components: Dashboard Router

May 22, 14:36:31 GMT+0
Investigating - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring..

May 22, 14:37:18 GMT+0
Resolved - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmpfic3wf0009ph14soh8o4qz 2026-05-21T13:09:19.166+00:00 2026-05-21T13:39:25.158+00:00 Documentation Site is back up Type: Incident

Affected Components: Documentation Site

May 21, 13:39:25 GMT+0
Resolved - Documentation Site is back up. This incident was automatically resolved by Instatus monitoring..

May 21, 13:09:22 GMT+0
Investigating - Documentation Site is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmpdmxhsx08pjp9r4jxddyfg1 2026-05-20T04:30:20.802+00:00 2026-05-20T04:30:20.802+00:00 Issues with Dashboard router and accounts visibility Type: Incident

Affected Components: Dashboard, Dashboard Router

May 20, 04:30:20 GMT+0
Resolved - Update: This issue has now been resolved. We apologize for the inconvenience. The problem was caused by an upstream incident with our hosting provider: <https://status.railway.com/incident/I23M92U0>. With the issue resolved, the dashboard is now correctly displaying account statuses again. To prevent similar situations in the future, we will be decoupling the account status logic so that frontend-related issues do not impact account visibility. Please note that copying operations were not affected at any time..

May 20, 05:11:20 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heroncopier.com,2005:Incident/cmpd8rmmg00uzk315898fy3o5 2026-05-19T23:05:54.759+00:00 2026-05-19T23:05:55.975+00:00 Dashboard is back up Type: Incident

Affected Components: Dashboard

May 19, 23:05:55 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

May 20, 01:36:16 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmpd8q50i00v1ms15z6s3eryn 2026-05-19T23:04:45.280+00:00 2026-05-19T23:04:46.496+00:00 AI Assistant RAG Framework is back up Type: Incident

Affected Components: AI Assistant RAG Framework

May 19, 23:04:46 GMT+0
Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..

May 20, 01:43:11 GMT+0
Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmpd8lff700w8mw15ycnleu1f 2026-05-19T23:01:05.489+00:00 2026-05-19T23:01:06.700+00:00 AI Assistant RAG Framework is back up Type: Incident

Affected Components: AI Assistant RAG Framework

May 19, 23:01:06 GMT+0
Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..

May 19, 23:02:55 GMT+0
Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmpd8g01l0128o116sjg5r6cn 2026-05-19T22:56:52.279+00:00 2026-05-19T22:56:53.492+00:00 AI Assistant RAG Framework is back up Type: Incident

Affected Components: AI Assistant RAG Framework

May 19, 22:56:53 GMT+0
Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..

May 19, 22:58:02 GMT+0
Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmpd8cgaf00qyo315nfjo9oe1 2026-05-19T22:54:06.710+00:00 2026-05-19T22:54:06.930+00:00 AI Assistant RAG Framework is back up Type: Incident

Affected Components: AI Assistant RAG Framework

May 19, 22:54:06 GMT+0
Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..

May 19, 22:54:51 GMT+0
Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmpd8arsp00scmy15xdukz8rg 2026-05-19T22:52:48.311+00:00 2026-05-19T22:52:49.526+00:00 Dashboard is back up Type: Incident

Affected Components: Dashboard

May 19, 22:52:49 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

May 19, 23:04:06 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmpd80ocr00skk3155rcuykfm 2026-05-19T22:44:57.290+00:00 2026-05-19T22:44:58.499+00:00 Dashboard is back up Type: Incident

Affected Components: Dashboard

May 19, 22:44:58 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

May 19, 22:51:04 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmpd7rorq00uumm154x4c5oh2 2026-05-19T22:37:57.924+00:00 2026-05-19T22:37:59.134+00:00 AI Assistant RAG Framework is back up Type: Incident

Affected Components: AI Assistant RAG Framework

May 19, 22:37:59 GMT+0
Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..

May 19, 22:47:41 GMT+0
Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmpd7nwf600ejnu15l8lz4l85 2026-05-19T22:35:01.217+00:00 2026-05-19T22:35:04.211+00:00 Dashboard is back up Type: Incident

Affected Components: Dashboard

May 19, 22:35:04 GMT+0
Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..

May 19, 22:38:31 GMT+0
Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmpd7cbnd012dqp15u8ykilx0 2026-05-19T22:26:01.080+00:00 2026-05-20T04:44:56.808+00:00 Dashboard Router is back up Type: Incident

Affected Components: Dashboard Router

May 20, 04:44:56 GMT+0
Investigating - We are aware of the issue affecting the dashboard router. Please be assured that this will not affect copy operations. However, account status information may not display correctly for the time being. This issue was caused by an upstream incident at our hosting provider: <https://status.railway.com/incident/I23M92U0>.

May 20, 04:56:02 GMT+0
Resolved - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring..

May 19, 22:26:01 GMT+0
Investigating - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Incident/cmpd7cau80127qp15thp27fv0 2026-05-19T22:26:00.031+00:00 2026-05-19T22:31:31.791+00:00 AI Assistant RAG Framework is back up Type: Incident

Affected Components: AI Assistant RAG Framework

May 19, 22:31:31 GMT+0
Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..

May 19, 22:26:00 GMT+0
Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.heroncopier.com,2005:Maintenance/cmn7vca5h0ak4n1oddash3fx8 2026-03-28T07:00:00.000+00:00 2026-03-28T07:00:00.000+00:00 Scheduled maintenance for our cloud infrastructure Type: Maintenance

Duration: 8 hours

Affected Components: Cluster Manager, Dashboard, Dashboard Router, , Logging Service, Backend →

Mar 28, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Running instances won't be affected, but new instances may not be able to be provisioned during that time..

Mar 28, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 28, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.heroncopier.com,2005:Maintenance/cmkjse1zn00ks7hjxtrfc947g 2026-01-18T13:00:00.000+00:00 2026-01-18T13:00:00.000+00:00 Dashboard and cluster maintenance Type: Maintenance

Duration: 3 hours and 43 minutes

Affected Components: Dashboard, Cluster Manager, Dashboard Router, Documentation Site, Homepage, License Server, AI Assistant RAG Framework, Logging Service

Jan 18, 13:00:00 GMT+0
Identified - We are performing maintenance on the dashboard and our cloud infrastructure..

Jan 18, 16:42:44 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.heroncopier.com,2005:Maintenance/cme2f4atv003vigcjq08flhg4 2025-08-09T05:00:00.000+00:00 2025-08-09T05:00:01.000+00:00 Cluster Maintenance Type: Maintenance

Duration: 4 hours

Affected Components: Cluster Manager, Dashboard Router, Dashboard

Aug 9, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 9, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 9, 05:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Connected trading accounts won't be affected, but the existing instances may not appear in the dashboard while the maintenance is ongoing..

]]>