Heron Copier Status - Incident history https://status.heroncopier.com Heron Copier Mon, 8 Jun 2026 15:37:13 +0000 AI Assistant RAG Framework is back up Type: Incident Affected Components: AI Assistant RAG Framework Jun 8, 15:37:14 GMT+0 - Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring. Jun 8, 15:38:54 GMT+0 - Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>15:37:14</var> GMT+0</small><br><strong>Investigating</strong> - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>15:38:54</var> GMT+0</small><br><strong>Resolved</strong> - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Mon, 8 Jun 2026 15:37:13 +0000 https://status.heroncopier.com/incident/cmq5djnoh01limq15jjjpzwis https://status.heroncopier.com/incident/cmq5djnoh01limq15jjjpzwis Dashboard Router is back up Type: Incident Affected Components: Dashboard Router Jun 8, 11:29:03 GMT+0 - Investigating - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring. Jun 8, 11:30:28 GMT+0 - Resolved - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>11:29:03</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>11:30:28</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Mon, 8 Jun 2026 11:29:02 +0000 https://status.heroncopier.com/incident/cmq54ohq401rtn515be2wi5gf https://status.heroncopier.com/incident/cmq54ohq401rtn515be2wi5gf Homepage is back up Type: Incident Affected Components: Homepage Jun 8, 02:55:53 GMT+0 - Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring. Jun 8, 03:00:22 GMT+0 - Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>02:55:53</var> GMT+0</small><br><strong>Investigating</strong> - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>03:00:22</var> GMT+0</small><br><strong>Resolved</strong> - Homepage is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Mon, 8 Jun 2026 02:55:50 +0000 https://status.heroncopier.com/incident/cmq4mchwb000ppj15mtbo6k8t https://status.heroncopier.com/incident/cmq4mchwb000ppj15mtbo6k8t Homepage is back up Type: Incident Affected Components: Homepage Jun 7, 02:03:01 GMT+0 - Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring. Jun 7, 02:07:30 GMT+0 - Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>02:03:01</var> GMT+0</small><br><strong>Investigating</strong> - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>02:07:30</var> GMT+0</small><br><strong>Resolved</strong> - Homepage is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sun, 7 Jun 2026 02:02:58 +0000 https://status.heroncopier.com/incident/cmq350nkp001js4158bhql8ua https://status.heroncopier.com/incident/cmq350nkp001js4158bhql8ua Homepage is back up Type: Incident Affected Components: Homepage Jun 6, 19:10:29 GMT+0 - Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring. Jun 6, 19:15:16 GMT+0 - Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>19:10:29</var> GMT+0</small><br><strong>Investigating</strong> - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>19:15:16</var> GMT+0</small><br><strong>Resolved</strong> - Homepage is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sat, 6 Jun 2026 19:10:28 +0000 https://status.heroncopier.com/incident/cmq2qa6s20069pn15pkzy81s2 https://status.heroncopier.com/incident/cmq2qa6s20069pn15pkzy81s2 AI Assistant RAG Framework is back up Type: Incident Affected Components: AI Assistant RAG Framework Jun 6, 19:10:02 GMT+0 - Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring. Jun 6, 19:11:11 GMT+0 - Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>19:10:02</var> GMT+0</small><br><strong>Investigating</strong> - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>19:11:11</var> GMT+0</small><br><strong>Resolved</strong> - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Sat, 6 Jun 2026 19:10:01 +0000 https://status.heroncopier.com/incident/cmq2q9m9j007cmy15c3tehzrt https://status.heroncopier.com/incident/cmq2q9m9j007cmy15c3tehzrt Dashboard Router is back up Type: Incident Affected Components: Dashboard Router Jun 5, 10:00:25 GMT+0 - Investigating - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring. Jun 5, 10:01:29 GMT+0 - Resolved - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>10:00:25</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>10:01:29</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Fri, 5 Jun 2026 10:00:25 +0000 https://status.heroncopier.com/incident/cmq0r6yjp02g5o515rh0h65lj https://status.heroncopier.com/incident/cmq0r6yjp02g5o515rh0h65lj AI Assistant RAG Framework is back up Type: Incident Affected Components: AI Assistant RAG Framework Jun 5, 09:57:14 GMT+0 - Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring. Jun 5, 09:58:06 GMT+0 - Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>09:57:14</var> GMT+0</small><br><strong>Investigating</strong> - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>09:58:06</var> GMT+0</small><br><strong>Resolved</strong> - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Fri, 5 Jun 2026 09:57:14 +0000 https://status.heroncopier.com/incident/cmq0r2v5j01w2pp156r67ym4h https://status.heroncopier.com/incident/cmq0r2v5j01w2pp156r67ym4h Homepage is back up Type: Incident Affected Components: Homepage Jun 4, 18:56:00 GMT+0 - Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring. Jun 4, 19:05:55 GMT+0 - Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>18:56:00</var> GMT+0</small><br><strong>Investigating</strong> - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>19:05:55</var> GMT+0</small><br><strong>Resolved</strong> - Homepage is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 4 Jun 2026 18:55:59 +0000 https://status.heroncopier.com/incident/cmpzuvuzo00eirr15v17hd0ln https://status.heroncopier.com/incident/cmpzuvuzo00eirr15v17hd0ln Homepage is back up Type: Incident Affected Components: Homepage Jun 4, 18:20:50 GMT+0 - Investigating - Homepage is down at the moment. This incident was automatically created by Instatus monitoring. Jun 4, 18:30:41 GMT+0 - Resolved - Homepage is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>18:20:50</var> GMT+0</small><br><strong>Investigating</strong> - Homepage is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>18:30:41</var> GMT+0</small><br><strong>Resolved</strong> - Homepage is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Thu, 4 Jun 2026 18:20:47 +0000 https://status.heroncopier.com/incident/cmpztmldn005mpf152b14qvjz https://status.heroncopier.com/incident/cmpztmldn005mpf152b14qvjz Dashboard is back up Type: Incident Affected Components: Dashboard May 22, 14:36:39 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. May 22, 14:38:08 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>14:36:39</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>14:38:08</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Fri, 22 May 2026 14:36:38 +0000 https://status.heroncopier.com/incident/cmph0w9fd000kqp1524iywiac https://status.heroncopier.com/incident/cmph0w9fd000kqp1524iywiac Dashboard Router is back up Type: Incident Affected Components: Dashboard Router May 22, 14:36:31 GMT+0 - Investigating - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring. May 22, 14:37:18 GMT+0 - Resolved - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>14:36:31</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>14:37:18</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Fri, 22 May 2026 14:36:30 +0000 https://status.heroncopier.com/incident/cmph0w34t0007qv15faxtwzc3 https://status.heroncopier.com/incident/cmph0w34t0007qv15faxtwzc3 Documentation Site is back up Type: Incident Affected Components: Documentation Site May 21, 13:39:25 GMT+0 - Resolved - Documentation Site is back up. This incident was automatically resolved by Instatus monitoring. May 21, 13:09:22 GMT+0 - Investigating - Documentation Site is down at the moment. This incident was automatically created by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>13:39:25</var> GMT+0</small><br><strong>Resolved</strong> - Documentation Site is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>13:09:22</var> GMT+0</small><br><strong>Investigating</strong> - Documentation Site is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> Thu, 21 May 2026 13:09:19 +0000 https://status.heroncopier.com/incident/cmpfic3wf0009ph14soh8o4qz https://status.heroncopier.com/incident/cmpfic3wf0009ph14soh8o4qz Issues with Dashboard router and accounts visibility Type: Incident Affected Components: Dashboard, Dashboard Router May 20, 04:30:20 GMT+0 - Resolved - Update: This issue has now been resolved. We apologize for the inconvenience. The problem was caused by an upstream incident with our hosting provider: <https://status.railway.com/incident/I23M92U0>. With the issue resolved, the dashboard is now correctly displaying account statuses again. To prevent similar situations in the future, we will be decoupling the account status logic so that frontend-related issues do not impact account visibility. Please note that copying operations were not affected at any time. May 20, 05:11:20 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components: ,

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>04:30:20</var> GMT+0</small><br><strong>Resolved</strong> - Update: This issue has now been resolved. We apologize for the inconvenience. The problem was caused by an upstream incident with our hosting provider: <https://status.railway.com/incident/I23M92U0>. With the issue resolved, the dashboard is now correctly displaying account statuses again. To prevent similar situations in the future, we will be decoupling the account status logic so that frontend-related issues do not impact account visibility. Please note that copying operations were not affected at any time..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>05:11:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 20 May 2026 04:30:20 +0000 https://status.heroncopier.com/incident/cmpdmxhsx08pjp9r4jxddyfg1 https://status.heroncopier.com/incident/cmpdmxhsx08pjp9r4jxddyfg1 Dashboard is back up Type: Incident Affected Components: Dashboard May 19, 23:05:55 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. May 20, 01:36:16 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>23:05:55</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>01:36:16</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 19 May 2026 23:05:54 +0000 https://status.heroncopier.com/incident/cmpd8rmmg00uzk315898fy3o5 https://status.heroncopier.com/incident/cmpd8rmmg00uzk315898fy3o5 AI Assistant RAG Framework is back up Type: Incident Affected Components: AI Assistant RAG Framework May 19, 23:04:46 GMT+0 - Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring. May 20, 01:43:11 GMT+0 - Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>23:04:46</var> GMT+0</small><br><strong>Investigating</strong> - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>01:43:11</var> GMT+0</small><br><strong>Resolved</strong> - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 19 May 2026 23:04:45 +0000 https://status.heroncopier.com/incident/cmpd8q50i00v1ms15z6s3eryn https://status.heroncopier.com/incident/cmpd8q50i00v1ms15z6s3eryn AI Assistant RAG Framework is back up Type: Incident Affected Components: AI Assistant RAG Framework May 19, 23:01:06 GMT+0 - Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring. May 19, 23:02:55 GMT+0 - Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>23:01:06</var> GMT+0</small><br><strong>Investigating</strong> - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>23:02:55</var> GMT+0</small><br><strong>Resolved</strong> - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 19 May 2026 23:01:05 +0000 https://status.heroncopier.com/incident/cmpd8lff700w8mw15ycnleu1f https://status.heroncopier.com/incident/cmpd8lff700w8mw15ycnleu1f AI Assistant RAG Framework is back up Type: Incident Affected Components: AI Assistant RAG Framework May 19, 22:56:53 GMT+0 - Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring. May 19, 22:58:02 GMT+0 - Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:56:53</var> GMT+0</small><br><strong>Investigating</strong> - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:58:02</var> GMT+0</small><br><strong>Resolved</strong> - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 19 May 2026 22:56:52 +0000 https://status.heroncopier.com/incident/cmpd8g01l0128o116sjg5r6cn https://status.heroncopier.com/incident/cmpd8g01l0128o116sjg5r6cn AI Assistant RAG Framework is back up Type: Incident Affected Components: AI Assistant RAG Framework May 19, 22:54:06 GMT+0 - Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring. May 19, 22:54:51 GMT+0 - Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:54:06</var> GMT+0</small><br><strong>Investigating</strong> - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:54:51</var> GMT+0</small><br><strong>Resolved</strong> - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 19 May 2026 22:54:06 +0000 https://status.heroncopier.com/incident/cmpd8cgaf00qyo315nfjo9oe1 https://status.heroncopier.com/incident/cmpd8cgaf00qyo315nfjo9oe1 Dashboard is back up Type: Incident Affected Components: Dashboard May 19, 22:52:49 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. May 19, 23:04:06 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:52:49</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>23:04:06</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 19 May 2026 22:52:48 +0000 https://status.heroncopier.com/incident/cmpd8arsp00scmy15xdukz8rg https://status.heroncopier.com/incident/cmpd8arsp00scmy15xdukz8rg Dashboard is back up Type: Incident Affected Components: Dashboard May 19, 22:44:58 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. May 19, 22:51:04 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:44:58</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:51:04</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 19 May 2026 22:44:57 +0000 https://status.heroncopier.com/incident/cmpd80ocr00skk3155rcuykfm https://status.heroncopier.com/incident/cmpd80ocr00skk3155rcuykfm AI Assistant RAG Framework is back up Type: Incident Affected Components: AI Assistant RAG Framework May 19, 22:37:59 GMT+0 - Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring. May 19, 22:47:41 GMT+0 - Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:37:59</var> GMT+0</small><br><strong>Investigating</strong> - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:47:41</var> GMT+0</small><br><strong>Resolved</strong> - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 19 May 2026 22:37:57 +0000 https://status.heroncopier.com/incident/cmpd7rorq00uumm154x4c5oh2 https://status.heroncopier.com/incident/cmpd7rorq00uumm154x4c5oh2 Dashboard is back up Type: Incident Affected Components: Dashboard May 19, 22:35:04 GMT+0 - Investigating - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring. May 19, 22:38:31 GMT+0 - Resolved - Dashboard is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:35:04</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:38:31</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 19 May 2026 22:35:01 +0000 https://status.heroncopier.com/incident/cmpd7nwf600ejnu15l8lz4l85 https://status.heroncopier.com/incident/cmpd7nwf600ejnu15l8lz4l85 Dashboard Router is back up Type: Incident Affected Components: Dashboard Router May 20, 04:44:56 GMT+0 - Investigating - We are aware of the issue affecting the dashboard router. Please be assured that this will not affect copy operations. However, account status information may not display correctly for the time being. This issue was caused by an upstream incident at our hosting provider: <https://status.railway.com/incident/I23M92U0> May 20, 04:56:02 GMT+0 - Resolved - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring. May 19, 22:26:01 GMT+0 - Investigating - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>04:44:56</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of the issue affecting the dashboard router. Please be assured that this will not affect copy operations. However, account status information may not display correctly for the time being. This issue was caused by an upstream incident at our hosting provider: <https://status.railway.com/incident/I23M92U0>.</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>04:56:02</var> GMT+0</small><br><strong>Resolved</strong> - Dashboard Router is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:26:01</var> GMT+0</small><br><strong>Investigating</strong> - Dashboard Router is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> Tue, 19 May 2026 22:26:01 +0000 https://status.heroncopier.com/incident/cmpd7cbnd012dqp15u8ykilx0 https://status.heroncopier.com/incident/cmpd7cbnd012dqp15u8ykilx0 AI Assistant RAG Framework is back up Type: Incident Affected Components: AI Assistant RAG Framework May 19, 22:31:31 GMT+0 - Resolved - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring. May 19, 22:26:00 GMT+0 - Investigating - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:31:31</var> GMT+0</small><br><strong>Resolved</strong> - AI Assistant RAG Framework is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:26:00</var> GMT+0</small><br><strong>Investigating</strong> - AI Assistant RAG Framework is down at the moment. This incident was automatically created by Instatus monitoring..</p> ]]> Tue, 19 May 2026 22:26:00 +0000 https://status.heroncopier.com/incident/cmpd7cau80127qp15thp27fv0 https://status.heroncopier.com/incident/cmpd7cau80127qp15thp27fv0 Scheduled maintenance for our cloud infrastructure Type: Maintenance Duration: 8 hours Affected Components: Cluster Manager, Dashboard, Dashboard Router, , Logging Service, Backend → Mar 28, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Running instances won't be affected, but new instances may not be able to be provisioned during that time. Mar 28, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 28, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Running instances won't be affected, but new instances may not be able to be provisioned during that time..</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 28 Mar 2026 07:00:00 +0000 https://status.heroncopier.com/maintenance/cmn7vca5h0ak4n1oddash3fx8 https://status.heroncopier.com/maintenance/cmn7vca5h0ak4n1oddash3fx8 Dashboard and cluster maintenance Type: Maintenance Duration: 3 hours and 43 minutes Affected Components: Dashboard, Cluster Manager, Dashboard Router, Documentation Site, Homepage, License Server, AI Assistant RAG Framework, Logging Service Jan 18, 13:00:00 GMT+0 - Identified - We are performing maintenance on the dashboard and our cloud infrastructure. Jan 18, 16:42:44 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 hours and 43 minutes

Affected Components: , , , , , , ,

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance on the dashboard and our cloud infrastructure..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>16:42:44</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 18 Jan 2026 13:00:00 +0000 https://status.heroncopier.com/maintenance/cmkjse1zn00ks7hjxtrfc947g https://status.heroncopier.com/maintenance/cmkjse1zn00ks7hjxtrfc947g Cluster Maintenance Type: Maintenance Duration: 4 hours Affected Components: Cluster Manager, Dashboard Router, Dashboard Aug 9, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 9, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 9, 05:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Connected trading accounts won't be affected, but the existing instances may not appear in the dashboard while the maintenance is ongoing. Type: Maintenance

Duration: 4 hours

Affected Components: , ,

<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Connected trading accounts won't be affected, but the existing instances may not appear in the dashboard while the maintenance is ongoing..</p> ]]> Sat, 9 Aug 2025 05:00:00 +0000 https://status.heroncopier.com/maintenance/cme2f4atv003vigcjq08flhg4 https://status.heroncopier.com/maintenance/cme2f4atv003vigcjq08flhg4