Heron Copier - Issues with dashboard – Incident details

All systems operational

Issues with dashboard

Resolved
Major outage
Started 15 days agoLasted 13 minutes

Affected

Backend

Major outage from 5:22 AM to 5:26 AM, Operational from 5:22 AM to 5:35 AM, Degraded performance from 5:26 AM to 5:35 AM

AI Assistant RAG Framework

Operational from 5:22 AM to 5:35 AM

Cluster Manager

Major outage from 5:22 AM to 5:26 AM, Degraded performance from 5:26 AM to 5:35 AM

Dashboard Router

Operational from 5:22 AM to 5:35 AM

License Server

Operational from 5:22 AM to 5:35 AM

Logging Service

Operational from 5:22 AM to 5:35 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    This affects visibility of the accounts, but doesn't actually affect actual trading operations.

  • Investigating
    Investigating
    We are currently investigating this incident.